Patient Service Coordinator - Mens Health

Hartford HealthCare; Farmington (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

On-going education and training

Robust Benefits Package

Generous PTO

Job summary

Hartford HealthCare in Farmington, CT, is seeking a friendly and detail-oriented front desk receptionist to support patient flow and scheduling. You will greet patients, register arrivals, answer calls, schedule appointments, and collect co-pays in a fast-paced medical office environment.

Ideal candidates bring a high school diploma, solid Excel/Office skills, and excellent communication. Epic experience is a plus, and travel to satellite offices may be required to support regional teams.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced medical office preferred.
• Strong customer service and communication skills required.
• Proficient in Microsoft Office suite.

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and a positive patient experience.
• Warmly greet and register arriving patients.
• Answer incoming calls promptly, evaluate urgency, and direct calls accordingly.
• Schedule new patient appointments and inform patients of preparation requirements.
• Review daily appointment confirmations for accuracy and communication with patients.
• Collect co-payments and explain billing policies to patients.
• Maintain a clean, inviting waiting area and reload materials as needed.
• Support coverage at regional offices to collaborate with multiple teams.

Skills

Customer service

Verbal communication

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Tools

Epic

Job description

Location Detail: 10 Birdseye Road Farmington (10377)

Shift Detail: Monday - Friday; variable shift 8-4:30p or 830a-5p

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

Includes but is not limited to:

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
• This role requires coverage at regional offices bringing variety to your workday and the chance to collaborate across multiple teams and communities

Qualifications

• High school diploma or equivalent
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!