Membership Services Associate II (Part-Time)

YMCA of Metro Atlanta; Norcross (GA); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The YMCA of Metro Atlanta is seeking a Part Time Membership Service Representative II in Norcross, GA. You will provide excellent member service, assist with membership sales, and build relationships with members and volunteers.

You will answer questions, maintain certifications, and uphold branch safety and policies. You will greet visitors, conduct tours for prospects, and support program offerings while ensuring high-quality service across the branch.

Qualifications

• Computer proficiency with MS Office Suite.
• Pass Traction Rec training within 30 days of hire.
• Ability to pass pre-employment background check, drug screening, and MVR; provide references as required.
• Legally eligible to work in the US without current or future sponsorship.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Respond to member questions and issues; build committed relationships with members, volunteers, and partners.
• Directly handle and resolve membership concerns; inform supervisor of unresolved issues.
• Maintain CPR/AED, Blood-borne Pathogens, branch orientation, and emergency procedures certifications.
• Follow policies and procedures; communicate positively with members, staff, volunteers.
• Assist in the annual Why It Matters Campaign; achieve individual and team goals; complete Traction Rec trainings.

Job description

The YMCA of Metro Atlanta is seeking a Part Time Membership Service Representative II in Norcross, GA. You will provide excellent member service, assist with membership sales, and build relationships with members and volunteers.

You will answer questions, maintain certifications, and uphold branch safety and policies. You will greet visitors, conduct tours for prospects, and support program offerings while ensuring high-quality service across the branch.