Member Experience Specialist II

YMCA of Metropolitan Atlanta; Norcross (GA); On-site; USD 19,000 - 22,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a dedicated Member Service Representative Level 2 at the Robert D. Fowler Family YMCA in Norcross. You will deliver friendly member service, greet and assist visitors, and support membership sales and program offerings to strengthen community engagement.

As part of a collaborative team, you will maintain knowledge of programs, safety policies, and branch procedures while delivering a welcoming, informative experience to members and guests.

Qualifications

• Computer Proficiency with MS Office Suite.
• Must be able to pass the Traction Rec training within 30 days of hire.
• Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
• Maintain privacy requirements by not sharing personal information about members
• High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers
• Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public.

Responsibilities

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Welcome members as they enter and leave the YMCA.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.

Skills

MS Office proficiency

Time management

Privacy/compliance

Communication skills

Relationship building

Tools

Traction Rec

Job description

The YMCA of Metropolitan Atlanta is seeking a dedicated Member Service Representative Level 2 at the Robert D. Fowler Family YMCA in Norcross. You will deliver friendly member service, greet and assist visitors, and support membership sales and program offerings to strengthen community engagement.

As part of a collaborative team, you will maintain knowledge of programs, safety policies, and branch procedures while delivering a welcoming, informative experience to members and guests.