Member Services Specialist II - Member Experience

YMCA of Metro Atlanta; Newnan (GA); Hybrid; USD 21,000 - 26,000; Part time

Job summary

YMCA of Metro Atlanta in Newnan, GA is seeking a part-time Membership Service Representative II to provide exceptional member service, greet guests, and support membership sales and programs. The role emphasizes building relationships with members and volunteers while maintaining branch operations and safety standards.

The position requires strong communication skills, the ability to multitask, and the ability to pass Traction Rec training within 30 days of hire.

Qualifications

• 1+ years of customer service experience (paid or volunteer).
• Strong communication and interpersonal skills with members and staff.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Greet, engage, and/or tour prospective members and program participants.
• Support membership operations through sale of memberships and program offerings.
• Handle and resolve membership concerns and inform supervisor of unresolved issues.

Skills

MS Office proficiency

Customer service

Communication skills

Tools

MS Office Suite

Job description

YMCA of Metro Atlanta in Newnan, GA is seeking a part-time Membership Service Representative II to provide exceptional member service, greet guests, and support membership sales and programs. The role emphasizes building relationships with members and volunteers while maintaining branch operations and safety standards.

The position requires strong communication skills, the ability to multitask, and the ability to pass Traction Rec training within 30 days of hire.