Membership Sales & Concierge Specialist

Life Time, Inc.; Gilbert (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Life Time, Inc. in Gilbert, AZ seeks a Membership Concierge II to serve as the first point of contact for members and guests, delivering high-quality service and creating memorable experiences.

You will assist with account maintenance, educate on club programming, events, pricing, and policies, and support new membership sales and retention initiatives. Ideal candidates have 1–2 years in customer service or sales, the ability to multi-task in a fast-paced resort environment, and strong verbal

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or sales experience.
• Ability to learn program, pricing and policies to educate members.

Responsabilités

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Connaissances

Multi-tasking

Customer service

Service recovery

Verbal communication

Formation

High School graduate or equivalent

Description du poste

Life Time, Inc. in Gilbert, AZ seeks a Membership Concierge II to serve as the first point of contact for members and guests, delivering high-quality service and creating memorable experiences.

You will assist with account maintenance, educate on club programming, events, pricing, and policies, and support new membership sales and retention initiatives. Ideal candidates have 1–2 years in customer service or sales, the ability to multi-task in a fast-paced resort environment, and strong verbal