Membership Concierge II — Guest Experience & Engagement

Life Time Inc.; Fridley (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and …

401(k) retirement savings plan with a 

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge II to act as the first point of contact for members and guests, handling accounts, payments and program information with a hospitality-focused approach.

You will engage with members to foster retention and growth, support sales efforts, and deliver exceptional service in a fast-paced resort environment. A HS diploma and 1–2 years in customer service are required, with a certification within 60 days of hire.

Qualifications

• Must have strong customer service and sales experience.
• Ability to multi-task in fast-paced environment.
• Excellent verbal communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Sales

Multi-tasking

Verbal communication

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to act as the first point of contact for members and guests, handling accounts, payments and program information with a hospitality-focused approach.

You will engage with members to foster retention and growth, support sales efforts, and deliver exceptional service in a fast-paced resort environment. A HS diploma and 1–2 years in customer service are required, with a certification within 60 days of hire.