Membership Experience Specialist II

Life Time Inc.; Irving (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Life Time Inc. in Irving, TX is seeking a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program information, and service delivery to create memorable experiences.

You will support engagement and retention through membership inquiries, education on events and pricing, and processing program payments, while maintaining a friendly, professional hospitality mindset in a fast-paced club setting.

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Excellent verbal communication and hospitality mindset.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Customer service

Verbal communication

Multitasking

Fast-paced environment

Stand for 4 hours

Friendly demeanor

Sales experience

Education

High School diploma

Bachelor's degree in Hospitality

Job description

Life Time Inc. in Irving, TX is seeking a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program information, and service delivery to create memorable experiences.

You will support engagement and retention through membership inquiries, education on events and pricing, and processing program payments, while maintaining a friendly, professional hospitality mindset in a fast-paced club setting.