Member Experience Concierge

Life Time, Inc.; Scottsdale (AZ); On-site; USD 26,000 - 32,000; Full time

Job summary

Life Time, Inc. is seeking a Membership Concierge II in Scottsdale, AZ. You will serve as the first point of contact for members and guests, assisting with account maintenance and guiding them through club programming to boost engagement and retention.

You will advance professionally through hospitality certifications, building a personalized succession plan while delivering high-quality service and memorable guest experiences in a fast-paced environment.

Qualifications

• Must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• Education: High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Retention Specialist Certification within 60 days of hire; passion to serve others; effective communication skills.
• Preferred: Bachelor's Degree in Hospitality.

Responsibilities

• Operates as first point of contact for members and guests entering the resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains knowledge to educate members on club programming, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including program, service, and product payments.
• Engages in member retention interactions and service recovery.

Skills

Customer service

Verbal communication

Service recovery

Multi-tasking

Sales

Education

High School diploma or equivalent

Bachelor's degree in Hospitality

Job description

Life Time, Inc. is seeking a Membership Concierge II in Scottsdale, AZ. You will serve as the first point of contact for members and guests, assisting with account maintenance and guiding them through club programming to boost engagement and retention.

You will advance professionally through hospitality certifications, building a personalized succession plan while delivering high-quality service and memorable guest experiences in a fast-paced environment.