Membership & Insurance Services Specialist

AAA; Overland Park (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage for medical, dental,视视

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Overland Park, KS is seeking a Membership Specialist to support field sales growth and member services for insurance products. You will assist members with memberships and insurance details, process payments, and provide expert service to both walk-in and phone inquiries.

The role emphasizes collaboration with agents and management, with opportunities to develop leads and cross-sell insurance products within a supportive AAA environment.

Qualifications

• High School GED required.
• 1-3 years customer service experience preferred.
• Moderate proficiency in data entry.

Responsibilities

• Provide professional customer service to members and insureds.
• Assist with membership sales and insurance services.
• Handle walk-in and telephone inquiries; manage changes, renewals, and billing information.
• Process payments and verify insurance coverage.
• Provide binders as requested.
• Develop insurance leads for office sales agents.
• Communicate effectively with staff and management.
• Handle complex transactions and refer issues to higher levels when needed.
• Look for cross-selling opportunities.

Skills

Customer service

Data entry

MS Word

MS Excel

Advanced customer service

Job description

Auto Club Enterprises in Overland Park, KS is seeking a Membership Specialist to support field sales growth and member services for insurance products. You will assist members with memberships and insurance details, process payments, and provide expert service to both walk-in and phone inquiries.

The role emphasizes collaboration with agents and management, with opportunities to develop leads and cross-sell insurance products within a supportive AAA environment.