Membership & Insurance Solutions Specialist

AAA - American Automobile Association; Overland Park (KS); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage for medical, dental, &

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Résumé du poste

AAA - American Automobile Association in Overland Park, KS, is looking for a service-focused professional to support Field Sales and members with memberships and insurance information, policy changes, renewals and billing inquiries.

You will provide friendly customer service, process payments, sell memberships and assist in insurance sales, while handling routine and complex transactions within underwriting guidelines and collaborating with staff and management.

Qualifications

• High School GED required.
• 1-3 years customer service experience preferred.
• Moderate proficiency in data entry.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty Insurance License required; license valid in selling state.

Responsabilités

• Provide professional customer service to members and insureds and inform about memberships and insurance.
• Serve walk-in and telephone members; sell memberships and assist in insurance sales; process changes and billing.
• Provide binders, perform typing and administrative duties, including forms and records.
• Develop insurance leads for office sales agents and life specialists.
• Maintain positive relationships with staff and management; engage in cross-selling opportunities.
• Resolve issues using discretion and refer complex problems to higher levels.
• Handle routine to advanced transactions within sales and underwriting guidelines.

Connaissances

Customer service

Data entry

Word processing

Excel skills

Advanced customer service skills

Formation

High School GED

Description du poste

AAA - American Automobile Association in Overland Park, KS, is looking for a service-focused professional to support Field Sales and members with memberships and insurance information, policy changes, renewals and billing inquiries.

You will provide friendly customer service, process payments, sell memberships and assist in insurance sales, while handling routine and complex transactions within underwriting guidelines and collaborating with staff and management.