Membership Growth Lead: Sell, Delight & Retain

In-Shape Health Clubs; Elk Grove (CA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on all retail items

401(K) savings plan

Medical, dental, vision, and other福利

Job summary

In-Shape Solutions, LLC in Elk Grove, CA is seeking a Membership Lead to drive sales, lead a team, and enhance the member experience at our fitness club.

You will oversee guest experience, manage operations, and partner with the General Manager to achieve revenue and retention goals. The role requires strong leadership, sales ability, and a commitment to safety and high service standards.

Qualifications

• High School Diploma or GED required, college degree in business, retail or hospitality desired
• Passion for helping others achieve their goals
• Prior supervisory experience in a service industry preferred
• Desired knowledge, experience, and understanding of fitness including equipment, personal training, and group fitness
• Thrive in a fast-paced environment
• Risk Management oriented
• Flexible/positive attitude in meeting and exceeding members’ expectations
• Excellent communication skills, work well under pressure and time constraints and displays positive behavior in all member contacts
• Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment
• Attend and participate in required meetings and trainings as needed
• Ability to travel occasionally for company meetings and based on business needs
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• CPR/AED certification required within first 30 days of hire

Responsibilities

• Meet and exceed sales targets through tours and lead follow-ups
• Identify upsell opportunities to drive ancillary revenue
• Conduct regular sales training sessions with team members
• Collaborate with the General Manager to set and achieve sales goals
• Create a sales-oriented culture prioritizing member experience and retention
• Maintain high cleanliness and safety standards
• Support membership events and retention programming
• Lead club operations to meet member expectations
• Coach and mentor team members to improve sales skills
• Serve as ambassador for the team and relay feedback to General Manager
• Assist with scheduling and coverage needs
• Understand club operations and direct the team in the GM/AGM absence
• Assist in achieving club financial and operational performance
• Identify positive trends and opportunities

Skills

Sales

Leadership

Member Service

Team Development

Communication

Operations

Education

High School Diploma or GED

College degree in business, retail or hospitality desired

Job description

In-Shape Solutions, LLC in Elk Grove, CA is seeking a Membership Lead to drive sales, lead a team, and enhance the member experience at our fitness club.

You will oversee guest experience, manage operations, and partner with the General Manager to achieve revenue and retention goals. The role requires strong leadership, sales ability, and a commitment to safety and high service standards.