Membership Growth & Experience Lead

In-Shape Fitness; California; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on all retail items

401(K) savings plan

Medical, dental, vision, and extra **

Job summary

In-Shape Fitness is seeking a Membership Lead to join our club’s leadership team. You will drive growth and profitability through sales efforts, enhance member experience, and lead a high-performing team.

You will oversee guest experience and act as the primary contact for new member prospects, shaping the full member lifecycle from onboarding to retention. The role emphasizes delivering exceptional service, managing expenses, and collaborating with the General Manager to meet financial and

Qualifications

• High School Diploma or GED required; college degree in business, retail or hospitality desired.
• Passion for helping others achieve their goals.
• Prior supervisory experience in a service industry preferred.
• Knowledge of fitness including equipment, personal training, and group fitness is desirable.
• Thrive in a fast-paced environment.
• Risk management orientation.
• Flexible/positive attitude in meeting and exceeding members’ expectations.
• Excellent communication skills under pressure and in all member contacts.
• Attendance at required meetings and trainings; ability to travel occasionally for meetings.
• Willingness to work flexible shifts: evenings, weekends, and holidays.
• CPR/AED certification required within first 30 days of hire.

Responsibilities

• Meet and exceed sales targets by implementing effective sales strategies.
• Capitalize on upselling opportunities to drive ancillary revenue such as multi-club access and personal training.
• Conduct regular sales training sessions with team members to improve performance and conversion rates.
• Collaborate with the General Manager to set and achieve sales goals.
• Create a sales-oriented culture prioritizing member experience and retention.
• Maintain high cleanliness and safety standards to enhance member experience.
• Support membership events and programming to drive engagement.
• Lead club operations to meet member expectations.
• Coach and mentor team members to improve sales skills and performance.
• Communicate feedback from the team to the General Manager.
• Assist in scheduling and coverage during absences.
• Understand club operations and provide direction when leadership is absent.

Skills

Leadership

Communication skills

Customer service mindset

Flexible/positive attitude

Bilingual skills

Education

High School Diploma or GED

College degree in business, retail or hospitality

Job description

In-Shape Fitness is seeking a Membership Lead to join our club’s leadership team. You will drive growth and profitability through sales efforts, enhance member experience, and lead a high-performing team.

You will oversee guest experience and act as the primary contact for new member prospects, shaping the full member lifecycle from onboarding to retention. The role emphasizes delivering exceptional service, managing expenses, and collaborating with the General Manager to meet financial and