Member Growth & Service Leader — Free Club Membership

24 Hour Fitness; Elk Grove (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Free club membership

Health coverage

Paid time off

401k plan

Job summary

24 Hour Fitness in Elk Grove is seeking a Sales and Service Manager to lead the club's Sales and Service teams, driving member acquisition, retention, and overall revenue. You will hire, train, and coach staff, align offerings with member needs, and ensure exceptional service standards.

The role emphasizes developing personnel, managing budgets, and coordinating with the GM to raise performance and guest satisfaction across all touchpoints.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• CPR and AED from an approved organization required.
• 1–2 years of service sales experience; 4–10 employees management preferred.

Responsibilities

• Hires, trains and develops Sales and Service team members.
• Drives new member sales, EFT, POS fitness packages, and retail.
• Develops local club marketing activities and lead management.
• Ensures proper onboarding of new members and achievement of sales targets.
• Provides a best-in-class, member-centric experience and resolves member inquiries.

Skills

Leadership

Coaching

Customer focus

Communication

Organization

Team development

Education

High school diploma or GED

Bachelor's degree preferred

CPR & AED certification

Job description

24 Hour Fitness in Elk Grove is seeking a Sales and Service Manager to lead the club's Sales and Service teams, driving member acquisition, retention, and overall revenue. You will hire, train, and coach staff, align offerings with member needs, and ensure exceptional service standards.

The role emphasizes developing personnel, managing budgets, and coordinating with the GM to raise performance and guest satisfaction across all touchpoints.