Membership Growth Lead: Club Sales & Experience

IN SHAPE; California; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on all retail items

401(K) savings plan

Medical, dental, vision, and extra_b​e

Professional growth and development_op

Job summary

In Shape is seeking a Membership Lead to join the club's leadership team. You will drive sales, oversee guest experiences, and manage club operations to support member satisfaction and profitability.

You'll mentor frontline staff, collaborate with the General Manager on goals, and ensure a welcoming environment while maintaining safety and quality standards across all member touchpoints. This role emphasizes growth and service excellence.

Qualifications

• High School Diploma or GED required, college degree in business, retail or hospitality desired.
• Prior supervisory experience in a service industry preferred.

Responsibilities

• Drive sales and revenue through effective tours and follow-ups
• Lead and develop club team to improve performance
• Maintain cleanliness and safety standards
• Oversee guest experiences and onboarding of new members
• Support marketing initiatives and events

Skills

Sales leadership

Customer service

Team management

Communication

Education

High School Diploma or GED

Job description

In Shape is seeking a Membership Lead to join the club's leadership team. You will drive sales, oversee guest experiences, and manage club operations to support member satisfaction and profitability.

You'll mentor frontline staff, collaborate with the General Manager on goals, and ensure a welcoming environment while maintaining safety and quality standards across all member touchpoints. This role emphasizes growth and service excellence.