Membership Growth & Experience Specialist

El Car Wash

Chicago (IL)

On-site

USD 23,000 - 25,000

Part time

9 days ago

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Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Job summary

El Car Wash is seeking a Customer Experience Advisor in Chicago to greet customers with energy and confidence, educate them on our Unlimited Membership, and convert visits into loyalty. You will resolve issues on the spot, maintain a clean site, and log feedback to help the team improve.

This part-time role requires reliability, a strong customer focus, and the ability to work evenings, weekends, and holidays.

Qualifications

Reliable attendance and professional image.
Charismatic, high-energy presence in customer-facing moments.
Proven ability to build rapport quickly and influence without being pushy.
Goal-oriented and results-driven; understand and care about numbers.
Strong empathy paired with sales drive; read customers and adjust accordingly.
Confident handling of complaints on the spot; resolve effectively.

Responsibilities

Set the tone from the start by greeting customers with confidence and energy.
Drive membership growth by educating about Unlimited Membership and converting interest to loyalty.
Turn service into sales by reading the customer and closing without being pushy.
Handle concerns quickly and professionally to leave the customer impressed.
Keep the site clean, safe, and welcoming; maintain visible standards.
Capture feedback in Micrologic and share insights with the team.