Customer Experience & Membership Growth Pro

El Car Wash; White Marsh (MD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health benefits

Vision

Dental

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to greet customers, promote the Unlimited Membership, and convert interactions into loyalty. You will read customers, tailor your approach, and close sales while maintaining an energetic, friendly demeanor.

Responsibilities include resolving concerns, keeping the site clean and welcoming, and logging feedback in Micrologic to help the team improve. Evening/weekend availability is required.

Qualifications

• Reliable attendance and professional image.
• Extroverted, high-energy presence in customer moments.
• Ability to build rapport quickly and influence without being pushy.
• Goal-oriented with strong empathy and sales drive.
• Confident handling complaints and concerns on the spot.
• Experience with front-line sales, retail or hospitality a plus.
• Bilingual English/Spanish is a strong plus in South Florida markets.

Responsibilities

• Set the tone with a confident welcome and genuine smile.
• Educate customers on Unlimited Membership and convert interest into loyalty.
• Turn service into sales by reading the customer and closing without pressure.
• Resolve concerns quickly and professionally when issues arise.
• Keep the site clean, safe, and welcoming in every customer-facing area.
• Log customer feedback in Micrologic and flag issues to the team.

Skills

Customer service

Sales drive

rapport building

Strong empathy

Problem solving

Team collaboration

Communication

POS systems

Attendance reliability

Bilingual English/Spanish

Tools

Micrologic

POS systems

Job description

El Car Wash is seeking a Customer Experience Advisor to greet customers, promote the Unlimited Membership, and convert interactions into loyalty. You will read customers, tailor your approach, and close sales while maintaining an energetic, friendly demeanor.

Responsibilities include resolving concerns, keeping the site clean and welcoming, and logging feedback in Micrologic to help the team improve. Evening/weekend availability is required.