Customer Experience & Membership Growth Specialist

El Car Wash; Matteson (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor in Matteson, IL. You will greet customers with energy, educate them about Unlimited Membership, and convert interactions into loyalty while maintaining a clean, welcoming site.

Ideal candidates are extroverted, customer-focused, and comfortable with POS systems. Availability for evenings, weekends, and holidays is required; bilingual English/Spanish is a strong plus.

Qualifications

• Must be reliable and punctual.
• Extroverted and engaging in customer interactions.
• Experience in sales or hospitality is a plus.

Responsibilities

• Greet customers with confidence, energy, and a smile.
• Educate customers on Unlimited Membership and convert to loyalty.
• Turn service into sales by reading customers and closing without being pushy.
• Resolve concerns quickly and professionally when issues arise.
• Keep the site clean, safe, and welcoming in all areas.
• Log customer feedback and share insights with the team.

Skills

Reliable attendance

High-energy presence

Rapport building

Goal-oriented

Empathy with sales

Complaint handling

POS familiarity

Evenings weekends

Bilingual EN/ES

Job description

El Car Wash is seeking a Customer Experience Advisor in Matteson, IL. You will greet customers with energy, educate them about Unlimited Membership, and convert interactions into loyalty while maintaining a clean, welcoming site.

Ideal candidates are extroverted, customer-focused, and comfortable with POS systems. Availability for evenings, weekends, and holidays is required; bilingual English/Spanish is a strong plus.