Member Experience & Sales Advisor

El Car Wash; Elgin (IL); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% match

Paid time off

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and real career成长

Job summary

El Car Wash in Elgin, IL is hiring a Customer Experience Advisor to be the face of the brand. You will welcome customers with energy, educate them on our Unlimited Membership, and convert interest into loyalty while delivering an outstanding car-wash experience.

Show up reliably, handle inquiries with empathy, and resolve issues on the spot. You’ll partner with a team to maintain a clean, safe site and log feedback to help improve service quality.

Qualifications

• Reliable attendance and professional image; you show up on time, polished, and ready to contribute.
• Extroverted, charismatic presence; thrives in customer-facing moments and can engage quickly.
• Ability to read customers, influence without being pushy, and close memberships.
• Empathy with sales drive; you connect with customers and guide them toward solutions.
• Calmly handle complaints on the spot and resolve issues effectively.
• Comfortable with site technology and store systems.

Responsibilities

• Set the tone from the start by welcoming every customer with energy and a genuine smile.
• Drive membership growth by educating customers on the Unlimited Membership program and converting interest into loyalty.
• Turn service into sales with a customer-focused approach that earns trust.
• Resolve concerns quickly and professionally when things go sideways.
• Keep the site clean, safe, and welcoming, with visible standards in customer areas.
• Log customer feedback in Micrologic and share insights with the team.

Skills

Reliable attendance

Extroverted

Rapport building

Goal-oriented

Empathy with sales

Handling complaints

POS system

Evenings/weekends/holidays

Bilingual

Tools

POS systems

Job description

El Car Wash in Elgin, IL is hiring a Customer Experience Advisor to be the face of the brand. You will welcome customers with energy, educate them on our Unlimited Membership, and convert interest into loyalty while delivering an outstanding car-wash experience.

Show up reliably, handle inquiries with empathy, and resolve issues on the spot. You’ll partner with a team to maintain a clean, safe site and log feedback to help improve service quality.