Customer Experience & Membership Growth Advisor

El Car Wash; Madison Heights (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Job summary

El Car Wash in Madison Heights, MI is seeking a Customer Experience Advisor who greets customers with energy, promotes memberships, and delivers standout service at the point of sale.

You’ll educate guests on the Unlimited Membership, convert interest into loyalty, and handle concerns with professionalism. This role emphasizes a positive, high-energy presence and a commitment to a clean, welcoming site.

Qualifications

• Reliable attendance and professional image as a face of EL.
• Charismatic, high-energy presence for customer-facing moments.
• Ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven with focus on numbers.
• Strong empathy paired with sales drive in interactions.
• Confident handling complaints on the spot.
• Comfortable with site technology and POS systems.
• Available for evenings, weekends, and holidays; outdoor work.
• Bilingual English/Spanish is a strong plus for Florida markets.

Responsibilities

• Welcome every customer with confidence, energy, and a smile.
• Educate customers on the Unlimited Membership program and convert interest into loyalty.
• Read the customer and close sales without being pushy.
• Resolve concerns quickly and professionally.
• Maintain a clean, safe, and welcoming environment.
• Log customer feedback and communicate insights to the team.

Skills

Reliable attendance

Charismatic presence

Build rapport

Results-driven

Empathy with sales

Complaint handling

POS familiarity

Evenings/weekends/holidays

Bilingual English/Spanish

Tools

POS systems

Job description

El Car Wash in Madison Heights, MI is seeking a Customer Experience Advisor who greets customers with energy, promotes memberships, and delivers standout service at the point of sale.

You’ll educate guests on the Unlimited Membership, convert interest into loyalty, and handle concerns with professionalism. This role emphasizes a positive, high-energy presence and a commitment to a clean, welcoming site.