Customer Experience & Membership Advisor
El Car Wash
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Benefits offered by this job
Job summary
El Car Wash is seeking a Customer Experience Advisor at our Detroit site. You will greet customers with energy, promote Unlimited Memberships, and convert interactions into loyalty. Your role blends service excellence with retail acumen to drive membership growth and positive brand experiences.
You will handle concerns, maintain a welcoming environment, and capture feedback to help the team improve. This front-line position requires reliability and the ability to work evenings, weekends, and
Qualifications
- Reliable attendance and professional image; show up on time and polished.
- Charismatic, high-energy presence in customer-facing moments.
- Proven ability to build rapport quickly and influence without being pushy.
- Goal-oriented and results-driven; know your numbers.
- Strong empathy paired with sales drive; read the customer and adjust.
- Confident handling complaints on the spot and resolving them.
Responsibilities
- Set the tone from the start and welcome every customer with confidence.
- Drive membership growth by educating customers on the Unlimited Membership.
- Turn service into sales by reading the customer and closing without pressure.
- Handle hard moments; resolve concerns quickly and professionally.
- Keep the site clean, safe, and welcoming for customers.
- Log customer feedback and communicate insights to the team.
Skills
Tools
Job description
El Car Wash is seeking a Customer Experience Advisor at our Detroit site. You will greet customers with energy, promote Unlimited Memberships, and convert interactions into loyalty. Your role blends service excellence with retail acumen to drive membership growth and positive brand experiences.
You will handle concerns, maintain a welcoming environment, and capture feedback to help the team improve. This front-line position requires reliability and the ability to work evenings, weekends, and
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