Member Experience & Growth Manager

Onelife Fitness; Maryland; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Training discounts

In-house Certification + Continuing EA

Job summary

Onelife Fitness is seeking a Membership Manager to lead the member experience, drive enrollment, and support day-to-day club operations. You’ll welcome guests, provide tours, and convert prospects while delivering the Ultimate Fitness Experience.

You’ll build strong relationships, onboard members, and follow up to ensure progress and engagement. With 2+ years in sales, strong communication, and a customer-focused approach, you’ll thrive in our fast-paced club environment and help grow the

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and help with day-to-day club ops.

Skills

Sales experience

Communication

People management

Education

High school diploma or GED

Tools

MS Office

CRM systems

Job description

Onelife Fitness is seeking a Membership Manager to lead the member experience, drive enrollment, and support day-to-day club operations. You’ll welcome guests, provide tours, and convert prospects while delivering the Ultimate Fitness Experience.

You’ll build strong relationships, onboard members, and follow up to ensure progress and engagement. With 2+ years in sales, strong communication, and a customer-focused approach, you’ll thrive in our fast-paced club environment and help grow the