Membership Growth Champion

BJ's Wholesale Club; Lexington (VA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is hiring for a member services role in the United States. You will be the first point of contact for members, handling memberships, purchases, and inquiries with a focus on delivering an exceptional member experience.

The role emphasizes sales of membership products, achieving targets, and providing friendly, efficient service while upholding club policies and safety standards.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Skills

Customer service

Job description

BJ's Wholesale Club is hiring for a member services role in the United States. You will be the first point of contact for members, handling memberships, purchases, and inquiries with a focus on delivering an exceptional member experience.

The role emphasizes sales of membership products, achieving targets, and providing friendly, efficient service while upholding club policies and safety standards.