Membership Growth & Retention Specialist

bjswholesaleclub; La Vergne (TN); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Free BJ's Memberships

Generous PTO

Zusammenfassung

BJ's Wholesale Club is hiring for roles focused on membership sales and member services in a fast-paced retail environment in the United States. You will promote membership options, assist with purchases, and help members have a positive experience across all club interactions.

The position emphasizes high energy, goal achievement, and exceptional customer service as you drive memberships and support day-to-day club operations.

Qualifikationen

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Aufgaben

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Kenntnisse

Customer service

Sales experience

Goal oriented

Math skills

Computer proficiency

Jobbeschreibung

BJ's Wholesale Club is hiring for roles focused on membership sales and member services in a fast-paced retail environment in the United States. You will promote membership options, assist with purchases, and help members have a positive experience across all club interactions.

The position emphasizes high energy, goal achievement, and exceptional customer service as you drive memberships and support day-to-day club operations.