Membership Growth Champion

BJ's Wholesale Club; Town of Clay (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO (Paid Time Off)

Flexible health benefits

401(k) with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is hiring for a front-line membership sales role in New York. This position focuses on acquiring and retaining members, upselling perks, and delivering outstanding member service at every contact point.

Responsibilities include presenting BJ’s memberships, processing applications, handling exchanges/returns, and guiding members through the program options with a high-energy, customer-first approach.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Skills

Customer service

Sales

Goal oriented

Basic math

Job description

BJ’s Wholesale Club is hiring for a front-line membership sales role in New York. This position focuses on acquiring and retaining members, upselling perks, and delivering outstanding member service at every contact point.

Responsibilities include presenting BJ’s memberships, processing applications, handling exchanges/returns, and guiding members through the program options with a high-energy, customer-first approach.