Membership Growth Specialist

BJ's Wholesale Club, Inc.; Town of Batavia (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) retirement plan

Job summary

BJ’s Wholesale Club, Inc. is hiring for a front-line role focused on acquiring and renewing memberships, resolving member inquiries, and processing purchases and returns in a fast-paced club environment.

Responsibilities include presenting BJ’s programs, guiding customers through sign-ups, and maintaining high service standards while supporting policy-compliant membership processes and promotions.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Skills

Customer service

Sales

Job description

BJ’s Wholesale Club, Inc. is hiring for a front-line role focused on acquiring and renewing memberships, resolving member inquiries, and processing purchases and returns in a fast-paced club environment.

Responsibilities include presenting BJ’s programs, guiding customers through sign-ups, and maintaining high service standards while supporting policy-compliant membership processes and promotions.