Membership Growth Specialist

BJ's Wholesale Club, Inc.

Dale Acres (TN)

On-site

USD 22,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Paid Time Off

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. in the United States seeks a customer-focused member services professional to drive acquisition and retention of club memberships. You will upsell loyalty programs, process returns and exchanges, and handle member inquiries with high-energy service.

The role emphasizes teamwork, fast-paced environment, and dedication to the member experience, with weekly pay and competitive benefits.

Qualifications

Prior front line/customer service or previous sales experience preferred.
Results driven with proven success in goal achievement.
Basic math skills preferred.
Computer proficiency preferred.

Responsibilities

Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
Sells BJ’s membership products to potential new and existing members with high energy and determination.
Drives toward goal achievement, defined by business established benchmarks and results.
Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.