Membership Growth Advocate – Community Outreach

The Y in Central Maryland; Towson (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

The Y in Central Maryland is seeking a Membership Associate to deliver outstanding customer service and help grow our member base through outreach and on-site sales. The role serves as the first point of contact for prospective and current members and participates in outreach to local businesses and community partners in support of the center’s membership strategy.

As a member-focused team member, you will conduct tours, promote programs, and assist with onboarding.

Qualifications

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Responsibilities

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Community outreach

Teamwork

Flexible hours

Tools

Membership software

Job description

The Y in Central Maryland is seeking a Membership Associate to deliver outstanding customer service and help grow our member base through outreach and on-site sales. The role serves as the first point of contact for prospective and current members and participates in outreach to local businesses and community partners in support of the center’s membership strategy.

As a member-focused team member, you will conduct tours, promote programs, and assist with onboarding.