Membership Associate - Towson (Orokawa)

The Y in Central Maryland; Towson (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

The Y in Central Maryland is seeking a Membership Associate to deliver outstanding customer service and help grow our member base through outreach and on-site sales. The role serves as the first point of contact for prospective and current members and participates in outreach to local businesses and community partners in support of the center’s membership strategy.

As a member-focused team member, you will conduct tours, promote programs, and assist with onboarding.

Qualifications

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Responsibilities

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Community outreach

Teamwork

Flexible hours

Tools

Membership software

Job description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Position Summary

The Membership Associate is responsible for delivering exceptional customer service and supporting membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

Essential Functions

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

Mission Advancement

Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration

Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness

Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth

Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Physical Demands

• Must be able to stand for extended periods of time and move about the facility regularly.
• Must be able to lift up to 50 pounds as needed.
• Requires frequent bending, stretching, reaching, and walking.
• Must be able to engage with members at a front desk or on facility tours throughout a shift.
• May be required to assist in facility events or outreach activities, which may involve physical setup and interaction with the community.
• Will be exposed to cleaning products during routine tasks and is expected to assist in keeping the front desk area clean, organized, and presentable at all times.

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. They may include a background check, drug test, driver’s license record, CPS, and/or Criminal Background check.

Additional driver’s license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.