Membership & Outreach Specialist

The Y in Central Maryland; Westminster (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The Y in Central Maryland is seeking a Membership Associate in Westminster, MD, to deliver outstanding customer service and support membership growth. This role serves as the first contact for prospective and current members, helping create a welcoming, member‑focused environment under the Membership Director’s guidance.

Responsibilities include promoting programs, leading tours, onboarding new members, and conducting outreach to local businesses and community partners to support the center’s

Qualifications

• 1 year of customer service and sales experience.
• Strong interpersonal and communication skills.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Provides high-quality customer service at front desk and through interactions.
• Promotes Y programs and membership offerings to drive growth.
• Supports membership sales goals through tours, onboarding, and follow-ups with leads.
• Conducts outreach to local businesses and community organizations to support member growth.
• Maintains accurate membership records and handles transactions.
• Assists with front desk operations, check-ins, and member inquiries.

Skills

Customer service

Sales

Communication

Teamwork

Community outreach

Membership software

Tools

Membership software

Job description

The Y in Central Maryland is seeking a Membership Associate in Westminster, MD, to deliver outstanding customer service and support membership growth. This role serves as the first contact for prospective and current members, helping create a welcoming, member‑focused environment under the Membership Director’s guidance.

Responsibilities include promoting programs, leading tours, onboarding new members, and conducting outreach to local businesses and community partners to support the center’s