Membership Engagement Specialist - Evenings & Weekends

Ymca Of Central Maryland, Inc.; Westminster (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Ymca Of Central Maryland, Inc. is seeking a Membership Associate to deliver outstanding customer service and drive membership growth through engagement, outreach, and on-site sales.

This role serves as the first point of contact for prospective and current members and helps create a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach to local businesses and community partners to support the center’s membership strategy.

Qualifications

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Responsibilities

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

Skills

Customer service

Sales

Communication

Outreach

Teamwork

Flexible hours

Computer skills

Membership software

Job description

Ymca Of Central Maryland, Inc. is seeking a Membership Associate to deliver outstanding customer service and drive membership growth through engagement, outreach, and on-site sales.

This role serves as the first point of contact for prospective and current members and helps create a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach to local businesses and community partners to support the center’s membership strategy.