Membership Associate - Westminster (Hill)

The Y in Central Maryland; Westminster (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The Y in Central Maryland is seeking a Membership Associate in Westminster, MD, to deliver outstanding customer service and support membership growth. This role serves as the first contact for prospective and current members, helping create a welcoming, member‑focused environment under the Membership Director’s guidance.

Responsibilities include promoting programs, leading tours, onboarding new members, and conducting outreach to local businesses and community partners to support the center’s

Qualifications

• 1 year of customer service and sales experience.
• Strong interpersonal and communication skills.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Provides high-quality customer service at front desk and through interactions.
• Promotes Y programs and membership offerings to drive growth.
• Supports membership sales goals through tours, onboarding, and follow-ups with leads.
• Conducts outreach to local businesses and community organizations to support member growth.
• Maintains accurate membership records and handles transactions.
• Assists with front desk operations, check-ins, and member inquiries.

Skills

Customer service

Sales

Communication

Teamwork

Community outreach

Membership software

Tools

Membership software

Job description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Evening and Weekend availability needed!

The Membership Associate is responsible for delivering exceptional customer service and supporting membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

Essential Functions

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

Qualifications

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Physical Demands

• Must be able to stand for extended periods of time and move about the facility regularly.
• Must be able to lift up to 50 pounds as needed.
• Requires frequent bending, stretching, reaching, and walking.
• Must be able to engage with members at a front desk or on facility tours throughout a shift.
• May be required to assist in facility events or outreach activities, which may involve physical setup and interaction with the community.
• Will be exposed to cleaning products during routine tasks and is expected to assist in keeping the front desk area clean, organized, and presentable at all times.

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. They may include a background check, drug test, driver’s license record, CPS, and/or Criminal Background check.

Additional driver’s license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.