Membership Growth & Welcome Specialist

The Y in Central Maryland; Maryland; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Generous paid time off

Medical, dental and vision benefits

Dependent care FSA

Retirement fund contribution

Career advancement opportunities

Job summary

The Y in Central Maryland is seeking a Membership Associate to deliver exceptional service and support membership growth through outreach, engagement, and sales. You’ll be the first contact for prospective and current members, welcoming them and guiding conversations with a friendly, member-focused approach.

Under the Membership Director, you’ll engage local businesses and partners to grow center membership.

Qualifications

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Responsibilities

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

Skills

Customer service

Sales experience

Outreach

Partnership development

Teamwork

Evenings and weekends availability

Membership software

Tools

Membership software

Job description

The Y in Central Maryland is seeking a Membership Associate to deliver exceptional service and support membership growth through outreach, engagement, and sales. You’ll be the first contact for prospective and current members, welcoming them and guiding conversations with a friendly, member-focused approach.

Under the Membership Director, you’ll engage local businesses and partners to grow center membership.