Membership Growth Director | Flexible Hours & Impact

The Y in Central Maryland; Maryland; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible schedules

Generous paid time off

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

The Y in Central Maryland is seeking a Membership Director to lead all aspects of membership operations at the Family Center. You will drive member acquisition, retention, engagement, and satisfaction while supervising staff and volunteers.

Work with Program and Marketing to promote membership, build corporate partnerships, and support the annual fundraising campaign. The role emphasizes relationship-building, data-driven strategy, and delivering high-quality member service in alignment with our

Qualifications

• Bachelor’s degree required or equivalent experience in related field.
• Progressive experience in sales, customer service or membership operations.
• Supervisory experience in nonprofit or membership-based settings.

Responsibilities

• Develops and executes membership strategies to drive new member acquisition and retention.
• Leads outreach to area businesses and partners to foster corporate partnerships.
• Oversees annual fundraising campaigns and donor engagement.
• Manages membership staff and volunteers; delivers high-quality member service.
• Monitors budget and financial performance; ensures compliance with policies.

Skills

Sales

Customer service

Leadership

Training

Budget management

Microsoft Office

Membership databases

Communication skills

Education

Bachelor's degree in Business Administration, Marketing, Recreation, or related field

Tools

Membership database systems

Job description

The Y in Central Maryland is seeking a Membership Director to lead all aspects of membership operations at the Family Center. You will drive member acquisition, retention, engagement, and satisfaction while supervising staff and volunteers.

Work with Program and Marketing to promote membership, build corporate partnerships, and support the annual fundraising campaign. The role emphasizes relationship-building, data-driven strategy, and delivering high-quality member service in alignment with our