Member Experience Specialist (Front Desk)

ComForCare Home Care (Raleigh, NC); Bismarck (ND); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free snacks

Dollars for Scholars

Employee appreciation

Free membership

Team support

Health insurance

Dental insurance

Vision insurance

Critical illness

Short-term disability

Accident insurance

Voluntary life

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver exceptional member experiences and drive new member sign-ups. You will greet guests, answer questions, and support tours to showcase the club.

In this role, you will handle front desk duties, assist with sign-ups and cancellations, help with account updates, and forward issues to the Club Manager. You will also help maintain a clean, welcoming environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phones, take info calls and tours, assist in sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver exceptional member experiences and drive new member sign-ups. You will greet guests, answer questions, and support tours to showcase the club.

In this role, you will handle front desk duties, assist with sign-ups and cancellations, help with account updates, and forward issues to the Club Manager. You will also help maintain a clean, welcoming environment.