Member Experience & Sales Specialist

ComForCare Home Care (Raleigh, NC); Dubuque (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, answer inquiries, and assist with member sign-ups and check-ins. You will support tours, answer questions, and maintain pleasant, responsive service to members and guests.

The role emphasizes delivering an outstanding member experience, daily operations at the front desk, and teamwork within the club to ensure a clean, welcoming environment for all visitors.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Diplomacy

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, answer inquiries, and assist with member sign-ups and check-ins. You will support tours, answer questions, and maintain pleasant, responsive service to members and guests.

The role emphasizes delivering an outstanding member experience, daily operations at the front desk, and teamwork within the club to ensure a clean, welcoming environment for all visitors.