Membership Experience Specialist

Paycom - ATS; Minot (ND); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS in Minot, ND is seeking a friendly front desk associate to drive new member sales and create a superior member experience through attentive service.

You will greet guests, answer calls, conduct tours, assist with sign-ups and check-ins, maintain a welcoming club environment, and collaborate with the Club Manager to resolve member questions. The role requires strong customer service, active listening, problem solving, and diplomacy.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members with a positive experience.
• Answer phones politely and address questions.
• Assist with member sign-ups, check-ins, and tours.
• Maintain front desk and club cleanliness.
• Escalate service issues to Club Manager when needed.

Skills

Customer Service

Active Listening

Problem Solving

Diplomacy

Communication

Tools

CRM Systems

Job description

Paycom - ATS in Minot, ND is seeking a friendly front desk associate to drive new member sales and create a superior member experience through attentive service.

You will greet guests, answer calls, conduct tours, assist with sign-ups and check-ins, maintain a welcoming club environment, and collaborate with the Club Manager to resolve member questions. The role requires strong customer service, active listening, problem solving, and diplomacy.