Member Services Concierge — Front Desk & Experience

Paycom - ATS; Mounds View (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for family

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS in Minnesota is seeking a front desk member services associate to drive new member sales and deliver superior customer service to members, prospective members, and guests.

You will greet and assist potential members, handle front desk duties, answer calls, provide tours, assist with sign-ups and check-ins, and help keep the club tidy while delivering a positive experience every day.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls politely and assist with questions or concerns.
• Take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Paycom - ATS in Minnesota is seeking a front desk member services associate to drive new member sales and deliver superior customer service to members, prospective members, and guests.

You will greet and assist potential members, handle front desk duties, answer calls, provide tours, assist with sign-ups and check-ins, and help keep the club tidy while delivering a positive experience every day.