Member Experience & Sales Specialist

Paycom - ATS; Saint Paul (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for you + 1 guest

Health, Dental & Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS is seeking a friendly, customer-focused team member to drive new member sales and ensure an outstanding experience for members, guests, and prospective members. This role involves greeting visitors, handling front desk tasks, tours, and sign-ups, while maintaining accurate member records.

You will support check-ins, cancellations, and BCM amenities, escalate issues to leadership as needed, and help keep the club clean and welcoming for all guests.

Qualifications

• Strong customer service mindset with the ability to engage with members and guests.
• Active listening to understand needs and concerns and resolve issues.
• Ability to analyze problems and coordinate solutions with teammates.
• Tactful communication and professional demeanor in all interactions.

Responsibilities

• Greet and assist potential and current members to create a positive experience.
• Answer phone calls and respond to inquiries with courtesy and clarity.
• Take information for tours, sign-ups, cancellations, and BCM amenity usage.
• Assist with member check-ins and updating account information as needed.
• Support club daily operations and forward complex issues to the Manager/leadership.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Paycom - ATS is seeking a friendly, customer-focused team member to drive new member sales and ensure an outstanding experience for members, guests, and prospective members. This role involves greeting visitors, handling front desk tasks, tours, and sign-ups, while maintaining accurate member records.

You will support check-ins, cancellations, and BCM amenities, escalate issues to leadership as needed, and help keep the club clean and welcoming for all guests.