Member Experience Specialist (Front Desk & Sales)

Paycom - ATS; Bismarck (ND); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS in Bismarck, ND seeks a customer service-oriented front desk contributor (full-time/part-time) to welcome members, answer questions, and deliver a superior experience to guests and prospective members.

You will greet visitors, handle front desk tasks, take info calls and tours, assist with sign-ups and account updates, and help maintain a clean, welcoming club environment while collaborating with the Club Manager and team.

Qualifications

• Strong customer service skills
• Ability to greet and assist members and guests
• Excellent communication and listening abilities
• Problem-solving and diplomacy in interactions

Responsibilities

• Greet/meet potential members and provide a great customer experience
• Handle front desk tasks and answer phone calls professionally
• Take information calls and tours for prospective members
• Assist with member sign-ups, cancellations, and updating accounts
• Forward complex issues to Club Manager or supervisor when needed
• Maintain cleanliness and neatness of the club environment

Skills

Customer Service

Front desk

Communication

Problem Solving

Diplomacy

Listening

Job description

Paycom - ATS in Bismarck, ND seeks a customer service-oriented front desk contributor (full-time/part-time) to welcome members, answer questions, and deliver a superior experience to guests and prospective members.

You will greet visitors, handle front desk tasks, take info calls and tours, assist with sign-ups and account updates, and help maintain a clean, welcoming club environment while collaborating with the Club Manager and team.