Member Experience & Front Desk Concierge

Paycom - ATS; Crowley (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Paycom - ATS is seeking a front desk associate to drive new member sales and ensure a positive member experience. You will greet guests, manage check-ins, tours, sign-ups, and account updates while maintaining a welcoming environment.

You will handle information calls, assist with service questions, and escalate issues to the Club Manager as needed. The role emphasizes customer service, teamwork, and maintaining club cleanliness and readiness.

Qualifications

• Minimum qualifications include strong customer service skills.
• Basic computer proficiency required.
• Ability to stand and walk for long periods.
• Good communication and interpersonal skills.

Responsibilities

• Greet and assist potential members, delivering excellent service.
• Handle front desk tasks, information calls, check-ins, and tours.
• Assist with sign-ups and update member accounts as needed.
• Escalate member services issues to Club Manager/Assistant Manager.
• Help maintain club cleanliness and organization.
• Support training and deep cleaning during shifts.

Skills

Customer service

Listening

Problem solving

Diplomacy

Basic computer skills

Job description

Paycom - ATS is seeking a front desk associate to drive new member sales and ensure a positive member experience. You will greet guests, manage check-ins, tours, sign-ups, and account updates while maintaining a welcoming environment.

You will handle information calls, assist with service questions, and escalate issues to the Club Manager as needed. The role emphasizes customer service, teamwork, and maintaining club cleanliness and readiness.