Membership Experience Leader

YMCA of the USA; Crown Point (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The YMCA of the USA is seeking a high-impact leader to drive the membership experience. You will oversee membership operations, coach a customer-focused team, and develop strategies to attract new members and deepen engagement.

In this fast-paced, people-centered role you will interact with members daily, analyze performance, collaborate across departments, and ensure every person who walks through our doors feels welcomed, valued, and connected.

Qualifications

• Associate’s degree in related field or equivalent is preferred.
• Minimum 3 years of job-related experience required in leading a team.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Results driven with proactive planning skills.
• Adept computer skills in Office 365.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Complete ongoing yearly compliance training.
• Ability to respond to safety and emergency situations.

Responsibilities

• Lead the membership experience at the YMCA by overseeing membership operations.
• Coach staff and guide a customer-focused team.
• Develop strategies to attract new members and deepen engagement.
• Inspire lifelong connections to the Y.
• Interact with members daily and collaborate with other departments to ensure welcoming and connected experiences.
• Analyze performance and solve challenges.

Skills

Interpersonal skills

Communication

Problem-solving

Team leadership

Customer focus

Education

Associate’s degree or equivalent

Tools

Office 365

Job description

The YMCA of the USA is seeking a high-impact leader to drive the membership experience. You will oversee membership operations, coach a customer-focused team, and develop strategies to attract new members and deepen engagement.

In this fast-paced, people-centered role you will interact with members daily, analyze performance, collaborate across departments, and ensure every person who walks through our doors feels welcomed, valued, and connected.