Membership Manager

Bangor YMCA; Bangor (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee assistance program

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Bangor YMCA is seeking a dynamic Membership Manager to drive membership growth, retention, and provide exceptional member experience. In this leadership role, you'll oversee daily operations and lead a high-performing Member Services team.

The ideal candidate will have strong leadership skills, experience in customer service, and a passion for community impact. Join us at this exciting time as we build a state-of-the-art YMCA!

Qualifications

• Experience in customer service, sales, or membership‑based environments.
• Ability to lead and develop a high-performing Member Services team.
• Strong strategic thinking and execution capabilities.

Responsibilities

• Oversee all aspects of membership recruitment, retention, and daily operations.
• Implement innovative strategies to enhance member engagement.
• Lead and develop a high-performing Member Services team.

Skills

Strong leadership and team development skills

Customer service experience

Sales experience

Strategic thinking

Process improvement

Job description

Lead the Experience. Grow the Community.

The YMCA is seeking a dynamic Membership Manager to drive growth, engagement, and an exceptional member experience.

In this key leadership role, you’ll oversee all aspects of membership—recruitment, retention, and daily operations—while leading and developing a high‑performing Member Services team. You’ll work closely with senior leadership to implement innovative strategies, refine systems, and ensure every member interaction reflects the YMCA’s mission and values.

What You’ll Lead:

• Membership growth, retention, and engagement strategies
• Hiring, training, and supervision of Member Services staff
• Front‑end operations and service excellence
• Process improvement and data‑informed decision making

What You Bring:

• Strong leadership and team development skills
• Experience in customer service, sales, or membership‑based environments
• Strategic thinking with the ability to execute
• Energy, accountability, and a passion for community impact

This is a great time to join us. Our Y is building a state‑of‑the‑art, 82,000 square foot, $57.8 million YMCA!

• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance