Membership Leader

YMCA of the USA; Crown Point (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The YMCA of the USA is seeking a high-impact leader to drive the membership experience. You will oversee membership operations, coach a customer-focused team, and develop strategies to attract new members and deepen engagement.

In this fast-paced, people-centered role you will interact with members daily, analyze performance, collaborate across departments, and ensure every person who walks through our doors feels welcomed, valued, and connected.

Qualifications

• Associate’s degree in related field or equivalent is preferred.
• Minimum 3 years of job-related experience required in leading a team.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Results driven with proactive planning skills.
• Adept computer skills in Office 365.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Complete ongoing yearly compliance training.
• Ability to respond to safety and emergency situations.

Responsibilities

• Lead the membership experience at the YMCA by overseeing membership operations.
• Coach staff and guide a customer-focused team.
• Develop strategies to attract new members and deepen engagement.
• Inspire lifelong connections to the Y.
• Interact with members daily and collaborate with other departments to ensure welcoming and connected experiences.
• Analyze performance and solve challenges.

Skills

Interpersonal skills

Communication

Problem-solving

Team leadership

Customer focus

Education

Associate’s degree or equivalent

Tools

Office 365

Job description

This is a high-impact leadership role responsible for leading the membership experience at the YMCA. You'll oversee membership operations, guide a customer-focused team, and develop strategies that attract new members, deepen engagement, and inspire lifelong connections to the Y. This role is fast-paced, people-centered, and highly visible. Every day, you'll interact with members, coach staff, solve challenges, analyze performance, and collaborate with other departments to ensure every person who walks through our doors feels welcomed, valued, and connected.
,

• Associate’s degree in related field or equivalent is preferred.
• Minimum 3 years of job-related experience required in leading a team.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Results driven with proactive planning skills.
• Adept computer skills in Office 365.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Complete ongoing yearly compliance training.
• Ability to respond to safety and emergency situations.