Member Experience & Growth Leader

Bangor YMCA; Bangor (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee assistance program

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Bangor YMCA is seeking a dynamic Membership Manager to drive membership growth, retention, and provide exceptional member experience. In this leadership role, you'll oversee daily operations and lead a high-performing Member Services team.

The ideal candidate will have strong leadership skills, experience in customer service, and a passion for community impact. Join us at this exciting time as we build a state-of-the-art YMCA!

Qualifications

• Experience in customer service, sales, or membership‑based environments.
• Ability to lead and develop a high-performing Member Services team.
• Strong strategic thinking and execution capabilities.

Responsibilities

• Oversee all aspects of membership recruitment, retention, and daily operations.
• Implement innovative strategies to enhance member engagement.
• Lead and develop a high-performing Member Services team.

Skills

Strong leadership and team development skills

Customer service experience

Sales experience

Strategic thinking

Process improvement

Job description

Bangor YMCA is seeking a dynamic Membership Manager to drive membership growth, retention, and provide exceptional member experience. In this leadership role, you'll oversee daily operations and lead a high-performing Member Services team.

The ideal candidate will have strong leadership skills, experience in customer service, and a passion for community impact. Join us at this exciting time as we build a state-of-the-art YMCA!