Member Experience Champion

YMC; Charlotte (NC); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free YMCA Membership

Job summary

YMCA in Charlotte, NC is seeking a Part-time Member Experience Leader to guide membership services and support sales, acquisition, and retention at the branch. Under the Membership Sales Director, you will lead the membership service staff, build relationships with members, and ensure exceptional service at the front desk.

This role requires a two-year college degree or two+ years in sales or customer service, proficiency in Microsoft Office, and familiarity with YMCA software (Personify,

Qualifications

• Two-year college degree or equivalent sales/customer service experience.
• Minimum two years in sales or customer service.
• Proficient with Microsoft Office; able to learn Personify quickly.
• Familiarity with YMCA software such as Personify, Kronos, YLife.

Responsibilities

• Provide excellent customer service via phone and in-person inquiries.
• Support and drive membership sales, acquisition and retention.
• Process memberships, payments, and registrations at the desk.
• Open/close the YMCA and ensure security and accuracy of transactions.

Skills

Customer service

Communication skills

Team player

Time management

Detail oriented

Initiative

Problem solving

Multitasking

Confidential handling

Education

Two-year college degree

Four years' experience in sales or customer service

Tools

Microsoft Office

Personify

Kronos

YLife

Job description

YMCA in Charlotte, NC is seeking a Part-time Member Experience Leader to guide membership services and support sales, acquisition, and retention at the branch. Under the Membership Sales Director, you will lead the membership service staff, build relationships with members, and ensure exceptional service at the front desk.

This role requires a two-year college degree or two+ years in sales or customer service, proficiency in Microsoft Office, and familiarity with YMCA software (Personify,