Membership Experience Concierge | Front Desk

Chris Baily; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Zero Bond is seeking a Club Receptionist to be the first point of contact for members and guests, delivering a curated, high-touch experience. You will greet people, answer calls, process reports, and manage guest lists while upholding the club’s standards.

You should be a people person with strong communication skills and a teamwork mindset. This full-time role requires flexibility, attentiveness, and professional demeanor in a fast-paced environment.

Qualifications

• Minimum 1+ years’ experience in a similar role.
• Proficient in phone and email communications.
• Strong conflict resolution and problem-solving skills.
• Ability to remain calm in high-stress situations.
• Detail-oriented with excellent organizational skills.
• Excellent verbal and written communication.

Responsibilities

• Greet every member by name in a hospitable manner.
• Answer phone lines and handle reports, bulk-printing, laminating.
• Manage guest list duties and address guest concerns.
• Build relationships with returning members and guests.
• Serve as liaison between guests and management for feedback.
• Coordinate reservations and large party bookings.
• Enter information into CRM systems.
• Maintain Zero Bond uniform and grooming standards.

Skills

Communication skills

Phone etiquette

Guest relations

Conflict resolution

Detail oriented

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Zero Bond is seeking a Club Receptionist to be the first point of contact for members and guests, delivering a curated, high-touch experience. You will greet people, answer calls, process reports, and manage guest lists while upholding the club’s standards.

You should be a people person with strong communication skills and a teamwork mindset. This full-time role requires flexibility, attentiveness, and professional demeanor in a fast-paced environment.