Club Reception

Chris Baily; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Zero Bond is seeking a Club Receptionist to be the first point of contact for members and guests, delivering a curated, high-touch experience. You will greet people, answer calls, process reports, and manage guest lists while upholding the club’s standards.

You should be a people person with strong communication skills and a teamwork mindset. This full-time role requires flexibility, attentiveness, and professional demeanor in a fast-paced environment.

Qualifications

• Minimum 1+ years’ experience in a similar role.
• Proficient in phone and email communications.
• Strong conflict resolution and problem-solving skills.
• Ability to remain calm in high-stress situations.
• Detail-oriented with excellent organizational skills.
• Excellent verbal and written communication.

Responsibilities

• Greet every member by name in a hospitable manner.
• Answer phone lines and handle reports, bulk-printing, laminating.
• Manage guest list duties and address guest concerns.
• Build relationships with returning members and guests.
• Serve as liaison between guests and management for feedback.
• Coordinate reservations and large party bookings.
• Enter information into CRM systems.
• Maintain Zero Bond uniform and grooming standards.

Skills

Communication skills

Phone etiquette

Guest relations

Conflict resolution

Detail oriented

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Job DescriptionJob Description Club Reception - Full TimeJob DescriptionResponsible to:Front Desk Experience ManagerThe Place

The Role

As the Club Receptionist of Zero Bond you will be the first point of contact between members and Zero Bond, acting as a gracious host while maintaining the standards of a curated membership experience. Being at the front desk for Zero Bond you will be responsible for greeting both members and their guests. Furthermore, you will be expected to adhere to the high level of member experience that Zero Bonds provides. A successful Club Receptionist is responsible for being knowledgeable about the property, services and amenities provided. You will need to be a people person with excellent professional phone etiquette and for making members and guests feel welcome.

Responsibilities

• Welcome every member by name in a hospitable manner
• Answer phone lines and conduct office services including creating and sending reports, bulk-printing, and laminating
• Perform Guest List duties and support, redirect and problem solve in real-time to ensure any guest related concerns are addressed
• Develop meaningful relationships with returning members and their guests
• Be the liaison between guests and management in terms of feedback and recommendations
• Coordinating all reservation bookings and large party reservations for members when requested
• Enter information into CRM applications
• Must be well groomed and adhere to the Zero Bond uniform requirements

Qualifications & Disposition

• Flexible schedule based on the needs of Zero Bond, their programing, and peak times
• Minimum of 1+ years’ experience in a similar role.
• Professional, tactful & well-versed in conflict resolution
• Must have experience answering phone lines and emails professionally and timely.
• Have strong problem solving skills and bring conflict resolution to any anticipated or current matter
• Able to maintain calm in high stress situations
• Detail oriented, articulate, and able to prioritize in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 10 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly
• Occasional environmental exposures to cold, heat, and water.
• Occasionally kneel, bend, crouch and climb as required

Note:This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.