Member Experience Concierge — Part-Time

Midtown Athletic Clubs; Bannockburn (IL); On-site; USD 19,286 - 24,796; Part time

Job summary

Midtown is seeking a Part Time Hospitality Associate to serve as the first point of contact for members and guests, delivering a warm and welcoming experience. You will greet visitors, assist with program registrations and payments, and ensure smooth front desk operations while upholding club standards.

The role requires a friendly, professional demeanor, strong customer service, and the ability to handle inquiries and transactions efficiently in a fast-paced environment.

Qualifications

• Strong customer service skills and enjoy helping others.
• Excellent communication skills with members and guests.
• Ability to greet and assist with a positive, professional attitude.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify potential friction points for customers and help find solutions.
• Maintain front desk cleanliness to contribute to an exceptional facility experience.
• Answer queries regarding club services and facilities.
• Complete transactions for paid services or goods.
• Complete tasks or projects as assigned, such as calling members with birthday greetings.

Skills

Customer service

Communication

Friendly demeanor

Team player

Cash handling

Job description

Midtown is seeking a Part Time Hospitality Associate to serve as the first point of contact for members and guests, delivering a warm and welcoming experience. You will greet visitors, assist with program registrations and payments, and ensure smooth front desk operations while upholding club standards.

The role requires a friendly, professional demeanor, strong customer service, and the ability to handle inquiries and transactions efficiently in a fast-paced environment.