Club Reception

Zero Bond NY; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Zero Bond NY is seeking a Club Receptionist to be the first point of contact for members and guests, delivering a gracious, high-level hospitality experience. You will greet members by name, manage phone lines, handle guest lists, and input information into CRM systems, while upholding Zero Bond's standards.

In this role you will develop relationships with returning members, relay feedback to management, and coordinate reservations and large party bookings, all while maintaining a polished

Qualifications

• Minimum of 1+ years' experience in a similar role.
• Professional and tactful with conflict resolution skills.
• Experience answering phone lines and emails professionally and timely.
• Strong problem-solving skills and ability to resolve issues.
• Detail oriented, articulate, and able to prioritize in a high-volume environment.
• Excellent communication and ability to follow written and verbal instructions.

Responsibilities

• Greet each member by name in a hospitable manner.
• Answer phones and manage office services (reports, printing, laminating).
• Support Guest List duties and resolve guest concerns in real time.
• Develop relationships with returning members and guests.
• Relay feedback and recommendations to management.
• Coordinate all reservation bookings and large party reservations.
• Enter information into CRM applications.
• Maintain neat appearance in Zero Bond uniform.

Skills

Front Desk Experience

Guest relations

Conflict resolution

Phone etiquette

Problem solving

Calm under pressure

Detail oriented

Communication skills

Tools

CRM systems

Job description

Club Reception - Full Time

Job Description

Responsible to:

Front Desk Experience Manager

The Place

A place like no other - Re-imagine the experience of membership with the opportunity to belong to an eclectic and stellar community; that is the Zero Bond private members' club. Born into the heart of a culturally historic neighborhood in its ascendency, Zero Bond is the new gathering place.

The Role

As the Club Receptionist of Zero Bond you will be the first point of contact between members and Zero Bond, acting as a gracious host while maintaining the standards of a curated membership experience. Being at the front desk for Zero Bond you will be responsible for greeting both members and their guests. Furthermore, you will be expected to adhere to the high level of member experience that Zero Bonds provides. A successful Club Receptionist is responsible for being knowledgeable about the property, services and amenities provided. You will need to be a people person with excellent professional phone etiquette and for making members and guests feel welcome.

Responsibilities:

• Welcome every member by name in a hospitable manner
• Answer phone lines and conduct office services including creating and sending reports, bulk-printing, and laminating
• Perform Guest List duties and support, redirect and problem solve in real-time to ensure any guest related concerns are addressed
• Develop meaningful relationships with returning members and their guests
• Be the liaison between guests and management in terms of feedback and recommendations
• Coordinating all reservation bookings and large party reservations for members when requested
• Enter information into CRM applications
• Must be well groomed and adhere to the Zero Bond uniform requirements

Qualifications & Disposition:

• Flexible schedule based on the needs of Zero Bond, their programing, and peak times
• Minimum of 1+ years' experience in a similar role.
• Professional, tactful & well-versed in conflict resolution
• Must have experience answering phone lines and emails professionally and timely.
• Have strong problem solving skills and bring conflict resolution to any anticipated or current matter
• Able to maintain calm in high stress situations
• Detail oriented, articulate, and able to prioritize in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 10 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly
• Occasional environmental exposures to cold, heat, and water.
• Occasionally kneel, bend, crouch and climb as required

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.