Member Experience Concierge – Front Desk

Paycom - ATS; Chapel Hill (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

Chapel Hill Country Club seeks a Front Desk Associate to be the voice and face of the club, delivering outstanding member service and efficient front-office support. You will handle reservations, greet guests, and assist with directions and inquiries in a fast-paced club environment.

This role requires strong communication, organization, and multitasking skills, with the ability to interact with members, staff, and vendors. A positive, professional demeanor is essential.

Qualifications

• Bachelor’s degree or 1–2 years related experience required or equivalent.
• Experience in retail, hospitality, or front-facing support preferred.
• Strong written and spoken communication; professional demeanor.

Responsibilities

• Greet members and guests with a hospitable attitude and provide assistance with reservations.
• Operate the phone system and route calls for approximately 15 staff.
• Assist with events, BEO coordination, and administrative tasks.
• Maintain lobby appearance and manage mail, packages, and supplies.

Skills

Customer service

Interpersonal skills

Verbal communication

Time management

Multitasking

Education

Bachelor’s degree or 1–2 years experience

Tools

Microsoft 365

Adobe Acrobat

Canva

NorthStar

Jonas

Job description

Chapel Hill Country Club seeks a Front Desk Associate to be the voice and face of the club, delivering outstanding member service and efficient front-office support. You will handle reservations, greet guests, and assist with directions and inquiries in a fast-paced club environment.

This role requires strong communication, organization, and multitasking skills, with the ability to interact with members, staff, and vendors. A positive, professional demeanor is essential.